- Awarded Prestigious Recognition at World Airline Awards by Skytrax
New Delhi | 25 June 2024: Finnair has once again been voted the Best Airline in Northern Europe at the 2024 World Airline Awards by Skytrax. This marks the 14th consecutive year that Finnair has received this prestigious recognition.
“We are honored to receive this recognition, which is a testimony to the hard work and dedication of our Finnair team who strive to ensure the smoothest possible travel experience for our customers every day across our customer touchpoints. We continue investing in seamless customer journey, starting from our digital channels and customer care to the inflight experience and cabin design,” Ole Orvér, Finnair’s Chief Commercial Officer.
Finnair continues to work for customer experience with special focus on operative reliability, enhanced digital services and increased customer choice. Finnair has recently announced that the airline completed the rollout of its new 200 million euro long-haul cabin renewal, with all long-haul aircraft now refurbished and the opening of a new, larger Finnair Lounge at Helsinki Airport Schengen area. In the coming months, Finnair will continue to invest in its customer experience and fleet, having announced the upcoming renewal of the cabins of its regional E190 aircraft.
The World Airline Awards by Skytrax is the world’s largest, annual airline passenger satisfaction survey, also known as the Oscars of the aviation industry. The survey analyses customer satisfaction for the overall airline customer experience, at both the airport and on board the aircraft.
